Training is no longer about classroom hours or number of workshop days but how businesses and organisations create results.
Results in individual and organisational performance. To keep pace with the changing demands of international business environments, and especially in a rapidly evolving market like Cambodia, training programs need to be more flexible, more dynamic, and more connected to business activities.
Business Role Plays
Hold a weekly role play session with staff or teams to prepare for upcoming events. This is particularly effective for staff in customer service and sales, but can be used in many areas. For example, a new manager needs to give performance feedback with a staff, try role playing the situation with him or her.
These can be done with people at their workstation or even in the field. This allows people to gain more comfort and familiarity with the situation, so we are less nervous in the real live event.
With MOOCs gaining in popularity more and more people may be becoming familiar with this format. Flipped learning means instead of going to a class to hear a lecturer or trainer give a presentation and doing homework on their own afterwards, learners watch the presentation on video first, then attend a class in which to do the learning application activities. This means that learners can discuss and work collaboratively with others and with a facilitator to guide them, rather than trying do the hardest part on their own.
When your main goal is to transfer information, or to help someone to follow a simple process or set of instructions the best way to achieve this might be through a job aid. Job aids are used to hold information so that the performer doesn’t have to remember it, or to reinforce information and practices desired by the organisation. They can be a diagram, a picture, a checklist, a poster, a reminder, or other formats. These are a cheap, quick, and sometimes more effective, alternative to training.
To check knowledge, and share knowledge, in a team, assign people to create the job aids for their team. This can be part of the learning process.
By Susanna Coghlan, AAA Cambodia Ltd.
For more information on how to use any of these methods and more, contact AAA. AAA has some free tools to help you get started. Email [email protected] or [email protected].com.kh to get started on new training styles for 2015.
Susanna Coghlan is the Managing Director of AAA Cambodia Ltd. AAA Cambodia helps people and organisations to perform through staff development and human resources support.
Find out more at www.aaa.com.kh