Acleda Aims For Full Digitalisation Of Branch Offices


Acleda Bank, one of the biggest commercial banks in Cambodia, aims to have all its branch offices in Cambodia fully digitalised in the near future with high tech tools that will give customers self-service access to all operations, a senior executive said.

The Acleda branch office in Aeon Mall II. Supplied

So Phonnary, executive vice president and CEO of the bank, told Khmer Times yesterday that Acleda has already digitalised two of its offices in the capital.

“Now our first two branches – the office in Aeon Mall II in Saensokh and the one in Mok Kampol district – have been digitalised and equipped with advanced technology that eliminates the need for face-to-face interactions, although traditional services are also available.

“Within the next five years, we hope to have all our 262 branches across the country digitalised in this way,” she said, adding that the bank has an experienced management team, tech-savvy employees, and a 24-hour call centre to help clients using their self-service equipment.

Besides visiting a physical branch office, customers can also use their mobile phones for all their banking needs, she said, as well as the hundreds of ATMs the bank has around the country, which can be used for depositing, withdrawing and transferring cash, among other transactions.

She said Acleda now has more than 400 ATMs in Cambodia, and plans to install an additional 50 every year. This year alone, the bank will install 100 new ATMs.

Ms Phonnary said more of the bank’s customers are now using mobile banking services. Around 520,000 Acleda customers have downloaded the app Acleda Unity Toan Chet, which enables users to do a range of transactions – including paying bills, withdrawing and depositing cash, and transferring funds – from anywhere.

“Customers are increasingly aware of the possibilities that technology offers, and we are trying to capitalise on that by going fully digital,” Ms Phonnary added.

Acleda Bank is also present in Myanmar, where it has a representative office. By the end of April 2018, the bank’s total assets equalled $5.49 million, outstanding loans were $3.15 million, and deposits amounted to $3.57 million.

This article was originally published in the Khmer Times.